We encourage our clients to read and agree to our grooming Policies below prior to any grooming services being performed

1. Health Requirements

At Pelusa Pet grooming, we take the health and safety of your pet very seriously.

• Pets must be up to date on vaccinations.
• No grooming if the pet shows signs of illness (vomiting, coughing, diarrhea, contagious conditions).
• Pets with fleas or ticks may incur an automatic flea-treatment fee (Photos will be taken and shared with Pet parent).

2. Medical Conditions & Liability

• Owners must disclose medical issues, such as:
  • Heart conditions
  • Epilepsy or seizures
  • Allergies
  • Skin conditions
  • Senior or disabled pets
• Groomers are not responsible for reactions caused by undisclosed conditions.

3. Injury Policy

• Minor nicks or clipper irritation may occur; owners are informed immediately.
• If a pet requires veterinary attention, the groomer will:
  1. Contact the owner first, unless it’s an emergency.
  2. Take the pet to the nearest vet.
• Owners agree to cover medical expenses unless groomer negligence is proven.

4. Aggressive or Difficult Pets

• To protect your pet and our groomers, client must inform us prior to grooming if your pet has bitten, attacked someone, or is aggressive in nature. Pelusa Pet Grooming will not accept any aggressive dogs.
• Client will be liable for any bites, or any property damage caused by their pet(s). 
• Groomers can refuse service if a pet poses a safety risk.
• Extra fees may apply for aggressive behavior or difficult handling.
• Muzzles may be used when required for safety.

5. Cancellation & No-Show Policies

Standard Cancellation Terms

We understand that life happens, and things may come up.

• Cancellations must be made 24–48 hours before the appointment.
• Late cancellations may incur a fee of $30 to compensate for Groomer schedules and preparatory amenities purchased for the service.

No-Show Policy

• Repeated no-shows/pet availability: 100% charge or the client will be required to prepay future appointments.

6. Safety Pet Handling Policy

• Groomers will not force a pet beyond its tolerance.
• Services may be stopped early if the pet becomes too stressed.

7. Senior or Special-Needs Pets

• Extra caution is used.
• Owners understand grooming may be modified, and risks are higher.

8. Grooming & Service Policies

Service Changes

• If matting, fleas, or aggression require extra work, additional fees will apply.
• Severe matting may require a shave-down, even if the owner prefers otherwise. This is primarily because excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Pelusa’s discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pet’s coat will be completed.

9. Style Variations

• Final results can vary based on:
  • Coat condition
  • Behavior
  • Breed
• Groomers are not responsible for outcomes limited by the pet’s condition.

10. Payment Policies

• Accepted payment methods (Cash, card, Venmo, or Zelle).

11. APPOINTMENT TIMES

• An appointment time for our Mobile service is truly an ‘estimated time of arrival’. Arrival time will be in 30 minutes -1 hour time span.
• As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment.
• If Pelusa feels they will be more than 15 minutes early or late, Pelusa Pet Grooming may call ahead.

12. Privacy & Data Policy

• Client information is used only for booking, invoicing, and grooming records.
• No sharing of personal data with third parties.

Client affirms they are the rightful legal owner, or care giver to the pet for which services are rendered.

By booking Pelusa, the client agrees to hold Pelusa Pet Grooming harmless from any and all damage, loss, or claims to pet, personal or real property (specific to the terms and policies described above). The client also acknowledges that the interpretation of this provision is to be read in the broadest sense possible and encompasses any real or perceived negligence and all acts performed reasonable within the scope of service by Pelusa, its agents, its employees or representatives. The terms, special services or handling shall include but are not limited to emergency veterinarian services in the event the client is not available. In such cases, the client authorizes Pelusa to act in the safest way possible to get the pet to an emergency clinic in all aspects important for the safety of the pet. At Pelusa Pet Grooming, the safety and well-being of your pet comes first!!!!